Cancellation and refund
In the event that the service is no longer suitable for the Customer or the service does not meet expectations - Cancellation and refund
During any cancellation or refund request, the Company will act fairly and reliably to resolve any problems the Customer may experience. In the event that the service is no longer suitable for the Customer or the service does not meet the Customer's expectations, the Company will attempt to act in the Customer's best interest as long as this complies with the Company's Terms of Service and Terms of Use.
Payment and renewal policy
The Client understands and agrees that its services with The Company will be billed on a recurring basis unless The Client informs The Company that it wishes to cancel any or all services provided by submitting a Cancellation Request form in the Client Area.
For renewal fees, we will refund the full amount if cancellation is requested within 30 days from the date of receipt of the renewal payment and the renewal term has not begun.
If the renewal term has already begun, we will refund the renewal fees less the fees for the first month of the renewal term. Services involving third party fees covered by OpenZone, such as but not limited to domain renewal and SSL renewal, are not refundable if the service has already been renewed by OpenZone.
It is the sole responsibility of the Customer to ensure that their payment information is kept up to date, as well as that all invoices are paid on time or that service is cancelled prior to the service due date.
Requests for cancellation of renewal payments must be submitted at least 24 hours prior to 11:59 AM EDT on the renewal date. If Customer fails to comply with this requirement, the Company has the sole right to suspend Customer's account until the renewal payment is received.
Customer acknowledges that The Company retains a copy of the non-renewed shared hosting account for a period not to exceed 5 (five) calendar days after the expiration becomes effective.
5 (five) days after the expiration date, if the renewal payment is not sent, any information or data in the account will be deleted, including the account, all backups of the account, and any other information or data related to the account.
5 (five) days after the expiration date, if the renewal payment is not sent, any information or data in the account will be deleted, including the account, all backups of the account, and any other information or data related to the account.
In case the customer is using a Cloud VPS or Dedicated Server hosting package, all customer data could be permanently deleted within 24 hours after the expiration becomes effective if the renewal payment is not sent.
This includes all Cloud VPS or Dedicated Server accounts, all their backups and any other information or data related to the account.
This includes all Cloud VPS or Dedicated Server accounts, all their backups and any other information or data related to the account.
Cancellation of the service by the Customer
All services provided by The Company may be cancelled by The Client. Only requests sent through the Client Area will be considered valid and will be reviewed by The Company.
The cancellation is effective according to the time chosen by the Customer through the Cancellation process.
Upon submission of the cancellation request by the Customer, the Customer's account will be suspended immediately or at the end of the service billing period, depending on the Customer's choice during the cancellation process.
Customer acknowledges that Company retains a copy of the cancelled shared hosting account for no more than 5 (five) calendar days after the cancellation becomes effective.
5 (five) days after the cancellation becomes effective any information or data in the account will be deleted, this includes the cancelled account, all of its backups and any other information or data related to the account.
5 (five) days after the cancellation becomes effective any information or data in the account will be deleted, this includes the cancelled account, all of its backups and any other information or data related to the account.
In case the customer is using a Cloud VPS or Dedicated Server hosting package, all customer data may be permanently deleted within 24 hours of cancellation. This includes all Cloud VPS or Dedicated Server accounts, all their backups and any other information or data related to the account.
After the cancellation becomes effective, the Company is not responsible for loss of data due to suspension or termination.
Money back guarantee
The Company will refund the accommodation fee paid by the client if the cancellation request meets the following conditions:
The Customer's cancellation request has been effective in less than:
90 days for Shared Hosting Accounts;
90 days for Virtual Private Servers (Cloud VPS) and Dedicated Servers (DS);
after the date of the first payment of the account.
Cancellations of a shared hosting account, shared hosting upgrades or additional services, where explicitly agreed, that are made more than 90 days after the first payment will not be eligible for a refund.
Cancellations of a Virtual Private Server (VPS) or Dedicated Server (DS), when explicitly agreed, that are effective more than 90 days after the first payment will not be eligible for a refund.
The money paid by the Customer for the hosting account(s) will be refunded, excluding setup and handling fees paid during the registration process. Setup and processing fees paid at the time of sign-up are not subject to refund.
In case the setup fee for the VPS or Dedicated Server hosting service was waived during the sign-up process, a $19.99 fee will be deducted from the total amount before refund.
In case the setup fee for the VPS or Dedicated Server hosting service was waived during the sign-up process, a $19.99 fee will be deducted from the total amount before refund.
If the Customer registers a domain name during the initial hosting account ordering process, the corresponding domain name registration fee will be retained.
In case of a refund, the domain name registration fee will always be retained, even if it was waived at the time of purchase taking into account the Domain Registration terms of service.
In case of a refund, the domain name registration fee will always be retained, even if it was waived at the time of purchase taking into account the Domain Registration terms of service.
In the event of a refund, if a free domain name transfer service is provided as part of the free domain name registration/transfer offer, the corresponding domain name transfer fee will be retained. The domain transfer fee is always retained, even if it was waived at the time of purchase.
Refunds can only be made to the original source of payment. If a refund is due, but is not possible due to a failure, the only alternative we offer is to supply the correct amount of funds to the customer's credit balance.
Possible reasons for a refund to fail, or be rejected by the card issuer, would be if the original payment was processed with cards that were limited in nature (prepaid cards, virtual cards, disposable cards, etc.) or the card account does not support refunds, is closed or frozen due to fraudulent activity.
Possible reasons for a refund to fail, or be rejected by the card issuer, would be if the original payment was processed with cards that were limited in nature (prepaid cards, virtual cards, disposable cards, etc.) or the card account does not support refunds, is closed or frozen due to fraudulent activity.
Chargebacks and disputes
If you believe there is an error in your billing or charges, you should immediately contact us in writing. Each of us agrees to cooperate in good faith to resolve any billing dispute.
If you initiate a "chargeback" or PayPal dispute based on this dispute, we may suspend the Service(s) until the dispute is resolved. To reactivate your Service(s), you must first pay all outstanding amounts.
If you initiate a "chargeback" or PayPal dispute based on this dispute, we may suspend the Service(s) until the dispute is resolved. To reactivate your Service(s), you must first pay all outstanding amounts.
In addition to all outstanding amounts, there may be a chargeback fee associated with chargebacks and pre-arbitrations. The amount of the fee - and at what point in the process it is charged - depends on your case.
You will find specific information about chargeback fees on the billing ticket associated with the chargeback case. If you are not sure where to find it, please contact us.
You will find specific information about chargeback fees on the billing ticket associated with the chargeback case. If you are not sure where to find it, please contact us.
Cancellation of service by the Company
Any of the services offered by the Company may be terminated by the Company without notice and without refund in the event that the Company discovers in good faith that the Customer's use of the service violates the Terms of Use or the Customer's account is involved in illegal activity. The Company may not be held liable for loss of data if such cancellation has been made.
The Company may also cancel any of its services, if the Company determines in good faith that the service has become impracticable or impractical for any technical, legal, loyalty, regulatory or other reason, by giving or without giving the Customer as much prior notice as is reasonably possible.
In the event of such a problem, the company reserves the right to temporarily suspend the service in an attempt to contact the Customer to help resolve the problem.
If the problem is not resolved within 7 (seven) days for all shared hosting services and 3 days for all Cloud VPS and Dedicated Hosting services after the Customer has been notified of the problem, the company reserves the right to cancel the service.
If the problem is not resolved within 7 (seven) days for all shared hosting services and 3 days for all Cloud VPS and Dedicated Hosting services after the Customer has been notified of the problem, the company reserves the right to cancel the service.
Services used by Customer may be terminated for any or no reason by Company upon 7 days notice. Upon expiration of the 7-day period, Customer's account will be terminated and Customer will be provided access to an archived backup copy of the contents of Customer's account as of the date of termination.
These backup copies will be available for a maximum of 7 calendar days. After the 7 day period for accessing the archived backup, all backups and any other information or data related to the account will be deleted from the Company's servers.
These backup copies will be available for a maximum of 7 calendar days. After the 7 day period for accessing the archived backup, all backups and any other information or data related to the account will be deleted from the Company's servers.
If the reason for termination of service by the Company is other than Customer's violation of the Terms of Use, the Company will issue a prorated refund for all months in which the account is prepaid and unused by the Customer.
The calculation of the refund amount will be made by multiplying the number of unused months by the monthly prepaid price based on the Customer's billing cycle.
The Company will offer several options to receive the refund; however, it is the sole responsibility of the Customer to provide the necessary information to receive the refund.
The calculation of the refund amount will be made by multiplying the number of unused months by the monthly prepaid price based on the Customer's billing cycle.
The Company will offer several options to receive the refund; however, it is the sole responsibility of the Customer to provide the necessary information to receive the refund.
Customer acknowledges that if the reason for cancellation of the service by the Company is a violation of the Terms of Use by the Customer, the Company will not issue any refund.
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La Fortuna, San Carlos, Alajuela, Costa Rica, 100m al norte de Iglesia Evangélica, Barrio Jauri.
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