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Domain registration terms and conditions

Conditions for domain name registration - General terms and conditions for domain name registration

All domain names that do not meet the conditions for free registration and renewal are subject to the corresponding fees depending on the number of domains requested, the registration period and the domain extension.

Renewal fees for these domain names expire at the end of the prepaid period. The registration and renewal fees for these domain names are non-refundable.

The Company will automatically renew these services when the customer’s domain name registration is due for renewal, and the applicable additional renewal fee will apply unless the customer requests cancellation at least 48 hours prior to the expiration date.

The Company will register the domain name in the Customer’s name and will not own or otherwise control it. 

The Client shall remain the sole owner and operator of the domain name registered free of charge by The Company. The Client authorizes The Company to register the domain name in its name, using the data provided during the registration process.

The Client can change the administrative email address of the domain and manage it through the Client Area. 

The Customer may transfer the domain name registered by The Company to another domain name registrar at any time by requesting the EPP key of the domain name to The Company by sending a ticket or through another support channel.

Redemption fees applicable in domain name registrations

The Redemption Period is a domain registration period of up to 30 days that occurs when a domain name is suspended after expiring due to non-renewal. Instead of being deleted and returned to the pool of domain names available for registration,

The Company's registry holds the domain name in what is technically called a Redemption Period. During this 30-day period, the customer can retrieve the domain name by contacting The Company. This process has an additional cost for the Company, which is billed to the Client.
The Customer shall pay the corresponding redemption fee if the renewal request for an additional domain name is received more than 30 days after the expiration of the domain name.
The refund fee is 199 USD and may be subject to change if the Company has problems recovering the domain name on behalf of the Customer. The Company will not reimburse registration, renewal and refund fees for such domain names.
The Customer agrees that The Company shall not be liable for cancelled domain names that it has not renewed in a timely manner, either automatically or manually within the time periods indicated in this Agreement.
If The Customer does not redeem his domain name before the end of the registration redemption grace period, The Company will release his domain name and it will be available for registration on a first-come, first-served basis.
The above redemption policies apply to all domain names that do not belong to the .eu and .nl domain name authorities. According to EURID (the operator of .eu domain name registries) and SIDN (the operator of .nl domain name registries), both TLDs must be renewed prior to their expiration dates.

If the Customer fails to comply with this requirement, the domain name will enter the Redemption Period as of the first day after its expiration and the Company cannot be held liable for any damages or losses caused by this policy.

Renewal price change

You agree that the TLD may have non-uniform pricing, and that the initial registration cost may differ from the renewal cost. Any subsequent renewal of the Domain Name will be charged at the then current renewal rate.

Company reserves the right to change prices, the monthly payment amount or any other charges at any time, and such changes or modifications will be posted online on the OpenZone website and will be effective immediately without notice to you.

It is your sole responsibility to periodically review the billing information we provide to you through the user billing tool or through other methods of communication, including notices sent or posted by us.
If you have purchased a domain name for a period of years, changes or modifications in prices and fees will take effect when it is time to renew the product(s) in question.

Transfer of domains to the Company

The Company will provide the Client with domain name transfer services, when these are necessary and the desired extension is supported by the registration authority of The Company.

The Client agrees to thoroughly, accurately and honestly complete all forms and requests for information provided by the Company throughout the process.
The Company will charge the Customer an appropriate fee for the transfer of the domain name, depending on the extension of the domain name. This fee is not subject to refund.
The Customer agrees that The Company shall not be liable for any false or misleading information provided by the Customer, whether intentionally or unintentionally.
The Company will notify the Customer if the transfer is unsuccessful with the necessary steps to be followed to complete the transfer.

The Company will restart the transfer process free of charge up to 5 times at the Customer's request. In case further attempts are necessary after the 5th retry, the Company may apply additional fees. The Company is not responsible if a domain transfer is not successful.

Domain transfer policy and Whois/contact

In the event that a domain is transferred from one OpenZone customer to another customer, OpenZone will not be responsible for updating the domain's Whois/contact information maintained by the Registrar unless the receiving party explicitly requests it and it is technically possible.

If the receiving party does not request such an update, it shall be the sole responsibility of the receiving party to update the administrative information of the domain name.
In the event that a domain name is transferred to another Registrar, OpenZone shall not be obligated to modify any information or settings related to the transferred domain name, nor shall OpenZone have the technical ability to do so.

The responsibility for making any necessary modifications to the domain name information or settings shall rest solely with the receiving party.

External domain names

The Company will allow the Customer to sign up for an account with a domain name registered elsewhere.

The Customer acknowledges that, in doing so, The Company cannot be held liable for any failure, misfortune or other problems caused by the inoperability of the third party that has registered the domain name for The Customer.
Company will provide Customer with the appropriate DNS records, in terms of addresses and zones, that can be used to point a domain name registered elsewhere to the hosting server where Customer's account resides.

Customer understands and agrees that additional DNS propagation time may be required after the DNS change in order for its service with Company to be accessible through the chosen domain.

Personal data

The Provider takes all necessary measures to protect the User's personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of the privacy of natural persons, the processing of personal data, the free movement of such data and the repeal of Directive 95/46 / EC (GDPR) and the Personal Data Protection Act.
The Provider acts as Data Processor for domain name registrars and processes the User's personal data in accordance with Art. 6, para. 1, b. "B" of the GDPR and the data processing is necessary for the performance of a contract to which the data subject is a party.

OpenZone will transmit the necessary information to the relevant domain registrar, which will process your data as the data controller for the purpose of registering the requested domain. The data controller will not transfer your data to third countries.

GDPR Protection

OpenZone will implement a new "GDPR protection" Domain Whois system. Under this new system
⦿ Registrant, administrator and technical contact information for registered domains will no longer be visible in the public Whois database.
⦿ The "full" Whois data for registered domains will only be accessible to legitimate, reputable third parties, such as law enforcement, members of the security community, and intellectual property attorneys.
⦿ This "complete" Whois data will be limited to those elements of personal data for the processing of which we have obtained permission, either by contract or by consent of the data subject.
Most European registries already show a limited set of data in their whois records due to current privacy laws, and we will see this data minimized even further. In many cases, no personal data will be displayed at all.

In the case of generic extensions (gTLDs), the registrar community is working together with ICANN and the European DPAs on a solution that meets both GDPR requirements and ICANN policies.
Some registries will continue to publish the name, address and telephone number of registrants, as this is a requirement of the Domain Name Act. This means that the registry has a legal basis for publication.
GDPR Protection will not be available for new and existing registrations of certain TLDs. As of May 17, 2017, these TLDs are : .AU, .BR, .CA, .CN (2nd and 3rd level), .DE (2nd and 3rd level), .EC (2nd and 3rd level), .EU, .RU (2nd and 3rd level), .UK (2nd and 3rd level), .US, .ECO, .JOBS, .NGO/.ONG, .NYC and .TEL. These TLD registrations may not completely hide the registrant's personal data and may show some personal data in the WHOIS.

ICANN and Registrar Terms

In addition to the TOS included on this page, all domain name registrations are subject to OpenZone's registrar terms and conditions.

As a condition of these TOS, you agree to submit to the rules and regulations and dispute resolution policies applicable to each domain name applied for on your behalf. Details of these terms and conditions are available here:
ICANN Policy: