OpenZone Logo

Use of resources

Maintain and use your services properly to ensure smooth operation, Use of resources

Customer is responsible for maintaining and using its services properly to ensure the smooth operation of the hosting environment and other customers' accounts located in the same environment.

This requirement establishes certain resource usage, and activity limitations are enforced either by law, the Company's Terms of Service or the resource usage restrictions listed in the product pricing table and this agreement.

Availability of resources

By definition, all shared hosting services do not provide dedicated resources of any kind, such as CPU cycles, RAM or dedicated software service.
Virtual Private Servers share the underlying physical hardware with other VPSs, which means that they are still "competing" for CPU and memory from the hosting hardware infrastructure.

This configuration architecture gives a Virtual Private Server a guaranteed amount of resources to use, but does not provide exclusive access to the hosting hardware infrastructure.
Dedicated CPU Servers have fully dedicated CPU cores that are 100% available and isolated from any other server.
The customer is responsible for maintaining and using its service properly to ensure that it does not exceed any of the resource usage quotas explicitly written in the following pages:
⦿ Prices of shared hosting products.
⦿ Virtual Private Server Pricing
⦿ Dedicated Server and CPU Dedicated Server Pricing
And all other fees, limits or restrictions as indicated below.

Disk space and traffic usage

Disk space and traffic provided by the Company as part of any service must be used to fulfill the purpose of the service. This means that all resources provided by the Company must be used for hosting purposes to make certain data available to the world via the Internet.

The Customer acknowledges that the services contracted by the Company are for web hosting purposes and not storage. The storage of a large amount of uncompressed or full size digital images or other multimedia files, online backups of either your local computer or other online resource is prohibited.

The company reserves the right to request removal of content or temporarily suspend access to any resource in case of suspicion that the service resources are not used as intended.
Customer understands that the terms "unlimited" and "unmetered" are defined by The Company's experience with similarly situated customers or measured by industry standards and the average resource usage of a shared hosting account located on the same server.
Customer's use of any of the service resources may not exceed that of similarly situated customers in a manner that affects the overall performance of the hosting environment or causes any service-related problems, periodic backup delays or high I/O waits.
The company uses the following definition of "Inodo":
An inode is a data structure in a file system that is used to store information about a file or folder. The number of inodes indicates the number of files and folders in an account.

Use of the Mail Service

VPS and Dedicated Server customers are not limited by any size and can use their resources as they see fit as long as this does not compromise the overall performance of the service.

Shared Hosting services provide up to 10 simultaneous  IMAP/POP3 connections.

The total number of e-mail messages, sent by applications, scripts, webmail or e-mail clients, must not exceed 400 messages per hour.

Any messages exceeding this limit will be deferred and may or may not be stored for later delivery depending on the availability of the service. In case, of spam/unsolicited mail activity or suspicion of such mail service or hosting service may be temporarily suspended.
Customers with VPS or Dedicated hosting services may request higher limits which must be manually approved by a member of the Company after proper justification is provided by the Customer.

CPU and Memory Usage

Customers using the Shared Hosting service have detailed and up-to-date statistics of their CPU and Memory usage in the service's control panel (cPanel). A customer cannot have a constant resource utilization of 80% during a given hour.

The customer is responsible for maintaining their account and any installed software properly to ensure that all installed software is running in its optimal state and account resources are released and available to other users as soon as possible to ensure optimal performance of the hosting environment for all customers sharing the resource.
VPS and Dedicated Hosting customers may use the resources of their service as they see fit as long as their activity does not affect the performance or availability of any other resources maintained by the Company and used by other customers.

MySQL and other database engines policy

The customer is responsible for maintaining their software databases to the best of their ability. All programs and applications may not use more than 10% of all resources allocated to MySQL or other database engines.

All databases hosted in a shared hosting environment are located on a high-speed SSD drive. Considering the performance of the storage engine, all query executions greater than 1 second are considered Slow. A shared hosting application or database cannot generate more than 1% slow queries in a given day.
VPS and Dedicated Hosting customers may use the resources of their service as they see fit as long as their activity does not affect the performance or availability of any other resources maintained by the Company and used by other customers.