Privacy Policy - OpenZone cares about your privacy
This Privacy Policy does not apply to information that you, as a customer, may process when using our Services.
The following Privacy Policy (“Policy”) is intended to describe to you how OpenZone and its affiliates (“OpenZone”, “we”, “us”, “our” or “us”) collect, use, maintain and share information in connection with your use of our websites (including www.OpenZone.info, my.OpenZone.info), services and applications (collectively, the “Services”). It also describes the choices available to you regarding the use of, your access to, and otherwise taking control of your personal data that we process. This Privacy Policy (the “Privacy Policy”) does not apply to information that you, as a customer, may process when using our Services.
OpenZone cares about your privacy and is committed to developing long-lasting relationships based on trust and would never intentionally violate that trust. For this reason, we collect and use personal data only to the extent necessary for us to provide you with our world-class products and services. We may collect and receive information about users of our Services (“users”, “you” or “your”) from a variety of sources, including: information you provide through your user account on the Services (your “Account”) if you register for the Services; your use of the Services; your Support Tickets, Live Chat or other support communication channels; from third party websites, services and partners. Your personal data includes information such as
⦿ Name
⦿ Address
⦿ Telephone number
⦿ Date of birth
⦿ E-mail address
⦿ Other data collected that may directly or indirectly identify you.
We encourage you to read this Privacy Policy in its entirety to ensure that you are fully informed. The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. If at any time you have any questions about our practices or about any of the rights described below, you may contact our Data Protection Officer (“DPO”) and our dedicated team supporting this office by writing to privacy@OpenZone.info. This inbox is actively monitored and managed so that we can provide you with an experience you can trust.
Importance of Local SEO in Online Visibility
Local SEO refers to the practice of optimizing your website for location-based searches. This is especially important for businesses that have a physical store or serve a specific geographic area. By optimizing your website for local SEO, you can increase your online visibility to customers searching for businesses in your area.
Some strategies for optimizing your website for local SEO include:
– Including your business address and phone number on your website.
– Creating locality-specific pages on your website
– Getting backlinks from local websites
– Encourage customers to leave reviews on your Google My Business profile.
1. INFORMATION WE COLLECT
Information that you provide.
In order for you to use our Privacy Policy Services and other features of our Site, we will ask you for some of your personal information (e.g., contact information, name, etc.). The amount and type of information we collect depends on the nature of the interaction.
Account Registration. Account-related information is collected in association with your use of our Service, such as account number, purchases, when products are renewed or expire, information requests and customer service requests, and notes or details explaining what you requested and how we responded. When you register for an Account, we may ask for your contact information, including information such as name, company name, address, email address and telephone number. In addition, to register a domain name, you may be asked to provide this information for the registrant, administrative contact, technical contact and billing contact for the domain name (collectively, “Domain Name Registration Information”), for submission to the appropriate domain registry or registrar database.
Payment Information. When you add your financial account information to your Account, that information is transmitted directly (in encrypted form) to our third-party payment processor. When you transfer personal information, a security icon will appear in your browser. We do not store your financial account information on our systems; however, we do have access to subscriber information and may retain it through our third party payment processor.
Communications. If you contact us directly, you may be asked to provide us with additional information to help us resolve your questions, or to assist us in our business, such as your name, email address, telephone number, the content of the message and/or attachments you send us, and any other information you choose to provide. The personal information we collect depends on the type of service, support or sales inquiry. If you are asked to provide any additional personal information beyond that required during the account registration process, the reasons why you are asked to provide it will be clearly explained to you at the time you are asked to provide it.
Information we collect when you use our services.
Web Server Logs. As is true of most websites, we collect certain information automatically and store it in log files. In addition, when you use our Privacy Policy Services, we may collect certain information automatically from your device. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, clickstream data, landing page, and referring URLs. We use this information collected about you on our Site to help customize search results, diagnose problems with our server and administer our Site. We also collect broad demographic information from this data to help us improve our Site and make your browsing and shopping experience more enjoyable. This information is not linked to any personally identifiable information, except as necessary to prevent fraud or abuse of our system.
Cookies and other tracking technologies. Like many companies, we use browser cookies on this website. We send one or more cookies – a small file containing a string of characters – to your computer that uniquely identifies your browser. These cookies and similar technologies allow us to analyze trends, administer the Site, track your browsing behavior, the links you clicked, items purchased, your device type, and collect various data, including analytics. We may also automatically collect information about your use of features of our Services, about the functionality of our Privacy Policy Services, frequency of visits and other information related to your interactions with the Services. This allows us to provide you with more relevant product offerings, a better experience on our sites and mobile applications, and to collect, analyze and improve the performance of our Services. We may track your usage across different websites and services.
Use of our Services. When you use our Privacy Policy Services, we may collect information about your participation in and use of the Services, such as processor and memory usage, storage capacity, navigation through our Services, and system-level metrics. We use this data to operate the Privacy Policy Services, maintain and improve the performance and utilization of the Services, develop new features, protect the safety and security of our Services and our customers, and provide customer support. We also use this data to develop aggregate analytics and business intelligence to enable us to operate, protect, make informed decisions and report on the performance of our business.
Customer surveys. We may periodically conduct customer surveys. Participation in our surveys is voluntary. However, we encourage our users to participate in them because they provide us with important information that helps us improve the types of services we offer and how we provide them to you. Your personal information, if you provide it, will be kept confidential, even if the survey is conducted by a third-party service provider on our behalf.
Testimonials. You may provide us with a written or verbal endorsement of our Services in connection with your use of our Services (“Endorsement”). The Endorsement will be the actual first-hand account of your experience using our Services and we may, at our discretion, use the Endorsement to promote our Services in person, in print, online and in any other media. We may also edit the Endorsement for brevity or other reasons, so long as it is consistent with your original Endorsement. In connection with our use of your Endorsement, you consent to our use of your first name, last initial, state of residence, voice or image, and/or contact information in connection with the publication of the Endorsement. If, at any time, you would like us to stop using your Endorsement, please contact us at privacy@OpenZone.info.
Social Networking. Our website includes social networking features (such as the Facebook “Like” button). These features may collect your IP address and the page you are visiting on our website, and may set a cookie to enable the feature to function properly. Social media features and widgets may be hosted by third parties or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing them.
Information we receive from third parties.
Third Party Accounts. If you choose to link our Services to a third-party account, we will receive information about that account, such as your third-party account authentication token, to authorize the linkage. If you wish to limit the information we have, please visit the privacy settings of your third-party accounts for your options.
Third-Party Partners. We may also receive public information about you from our third party partners and combine it with data we have about you. We do this to improve our ability to serve you, to tailor our products and services to you, and to offer you opportunities to purchase products or services that we believe may be of interest to you.
Information collected by our customers.
Our customers may collect personal data in connection with the Services we provide to them. OpenZone’s customers control the personal data they collect, and OpenZone will not use or disclose such personal data except as authorized or directed by the customer in the course of our provision of the Services. If your personal data is controlled by one of our customers and you are concerned about how it is handled, please contact them directly.
2. HOW WE USE THE INFORMATION
We use Personal Data to conduct business, provide information and assistance about products and services, better understand your needs and interests, improve and develop our business, improve services, personalize communications, and ensure a quality experience for users of the Website and Services. For example, we may use your information to:
⦿ To provide, operate and maintain our Services;
⦿ Measure, analyze and improve our products and services, the effectiveness of our website (and related websites) and our advertising and marketing;
⦿ Understand and analyze how you use our Services and which products and services are most relevant to you;
⦿ Develop new products, services, features and functionality;
⦿ Communicate with you, interact and build our relationship with you, either directly or through one of our partners, including customer service;
⦿ To communicate with you from time to time with relevant promotions, important updates and other information about the services we provide;
⦿ To help identify and communicate product, program and service offerings that may be of interest to you;
⦿ To personalize content and advertising;
⦿ Track survey responses. OpenZone may also contact you to highlight changes that OpenZone makes in response to your feedback..;
⦿ Process your transactions;
⦿ Detect and prevent fraud and abuse of our services and system.
3. HOW WE SHARE INFORMATION
We only share your personal data when it is necessary for a third party to provide the requested services or need them on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from using, sharing or retaining your personal data for any purpose other than for which they have been specifically engaged (or without your consent).
Vendors and Service Providers. We may share information with third party vendors and service providers who perform services on our behalf, such as helping to provide our Services, for promotional and/or marketing purposes, and to provide you with information relevant to you, such as product announcements, software updates, special offers or other information.
Aggregate Information. Where permitted by law, we may use and share information about users with our partners in aggregate or de-identified form that cannot reasonably be used to identify you.
Targeted advertising. We work with third-party advertising partners to show you advertisements based on your activities on our web pages and other websites, and based on the products you currently own. These advertising partners may set and access their own cookies, pixel tags and similar technologies on our Services, and may collect or have access to information about those activities in order to provide you with advertising based on your browsing activities and interests, and to measure advertising effectiveness.
OpenZone may use third party platforms to deliver online and email advertising for the OpenZone Services after you have visited and left the OpenZone website. OpenZone and its advertising partners honor “opt-out” signals provided by a user’s web browser automatically, by a user who manually opts out of web-based advertisements in Customer Area -> Personal Data -> Privacy and Security section, or by a user who clicks the “unsubscribe” link in any promotional email.
Analytics. OpenZone uses web analytics services to improve the usability and design of our customer experience. These tools place persistent cookies on your browser to identify you as a unique user the next time you visit our website. Each cookie can only be used by the service provider (e.g. Google for Google Analytics). Google provides some additional privacy options regarding its Analytics cookies at https://policies.google.com/technologies/partner-sites?hl=en
Business Transfers. Information may be disclosed and transferred to any prospective acquirer, successor or assignee as part of any proposed merger, acquisition, debt financing, asset sale or similar transaction, or in the event of insolvency, bankruptcy or receivership in which the information is transferred to one or more third parties as one of our business assets.
As required by law and similar disclosures. We may also share information to (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce this Privacy Policy and our Terms of Service, including investigation of potential violations thereof; (iii) detect, prevent or otherwise address fraud, security or technical issues; (iv) respond to your requests; or (v) protect our rights, property or safety, our users and the public. This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention.
With your consent. We can share information with your consent.
4. LEGAL BASIS FOR THE PROCESSING OF PERSONAL INFORMATION
Our legal basis for collecting and using the personal information described above will depend on the personal information in question and the specific context in which we collect it.
However, we will normally only collect personal information about you (i) where we need the personal information to perform a contract with you; (ii) where the processing is in our legitimate interest and is not overridden by your rights; or (iii) where we have your consent to do so. We have a legitimate interest in the operation of our Services and in communicating with you as necessary to provide these Services, for example, to respond to your inquiries, improve our platform, conduct marketing activities, or for the purpose of detecting or preventing illegal activities.
In some cases, we may also have a legal obligation to collect personal information about you or we may need the personal information to protect your or someone else’s vital interests.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and inform you whether or not you are required to provide your personal information (as well as the possible consequences if you do not).
5. THIRD PARTY SERVICES
You may access other third party services through the Services, for example, by clicking on links to those third party services from within the Services. We are not responsible for the privacy policies and/or practices of these third party services, so we recommend that you carefully review their privacy policies.
6. SECURITY
OpenZone is committed to protecting your information. To that end, we employ a variety of technologies and security measures designed to protect information from unauthorized disclosure, misuse, alteration or loss. The measures we use, including physical, electronic and managerial procedures to safeguard and secure the information we collect online, are designed to provide a level of security appropriate to the risk of processing your personal information. Please note, however, that the Internet cannot be guaranteed to be 100% secure.
7. DATA RETENTION
We retain the personal information we collect from you when we have a legitimate and ongoing legal or business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).
This could include retention periods
⦿ required by law, contract or similar obligations applicable to our business operations;
⦿ to preserve, settle, defend or enforce our legal/contractual rights; or
⦿ necessary to maintain adequate and accurate business and financial records.
In order to comply with our Terms of Service, OpenZone will retain personal data for at least 30 days following a request to cancel service. Customers have the right to exercise their right to be forgotten via the customer area -> Personal Data -> Privacy and Security section. Upon receipt of such request, personal data will be deleted, except those necessary to comply with applicable legal, tax or accounting requirements.
8. ACCESS
To easily access, view, update, delete or port your personal data (where available), or to update your subscription preferences, please log in to your Account through your Client Area -> Personal Data section. If you request deletion of your personal data and such data is necessary for the products or services you have purchased, the request will only be honored to the extent it is no longer needed for the Services purchased or is necessary for our legitimate business purposes or legal or contractual record keeping requirements. If you terminate your Account, any public activity on your Account prior to deletion may remain stored on our servers and continue to be accessible to the public.
To protect your privacy and security, we may also take reasonable steps to verify your identity before updating or deleting your information. Information you provide to us may be periodically archived or stored by us in accordance with backup processes conducted in the ordinary course of business for disaster recovery purposes. Your ability to access and correct your information may be temporarily limited where access and correction may: inhibit OpenZone’s ability to comply with a legal obligation; OpenZone’s ability to investigate, bring or defend legal claims; result in the disclosure of personal information about a third party; or result in a breach of contract or disclosure of trade secrets or other proprietary business information belonging to OpenZone or a third party.
9. YOUR DATA PROTECTION RIGHTS UNDER THE GENERAL DATA PROTECTION REGULATION (GDRP)
If you are a resident of the EU, you have the following data protection rights:
Right to access a copy of the information comprised in your personal data; OpenZone customers can access and edit the personal information in your profile through your Client Area -> Personal Data section. In addition, you can request a copy of the information through the Subject Access Request section in your Client Area -> Privacy and Security -> Subject Access Request. In addition, you may object to the processing of your personal information, ask us to restrict the processing of your personal information or request portability of your personal information. Again, you can exercise these rights by sending an email to privacy@OpenZone.info.
Right to prevent processing for direct marketing purposes: you can withdraw your consent to not have your personal information used for marketing purposes through your Client Area -> Privacy and Security -> Privacy Settings. You can also exercise this right by clicking on the “Unsubscribe” or “Opt-out” link in the marketing emails we send you.
Similarly, if we have collected and processed your personal information with your consent, you may withdraw your consent at any time. Withdrawal of your consent will not affect the lawfulness of any processing we have carried out prior to your withdrawal, nor will it affect the processing of your personal information carried out on the basis of lawful grounds of processing other than consent.
You have the right to lodge a complaint with a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
We respond to all requests we receive from individuals who wish to exercise their data protection rights in accordance with applicable data protection legislation.
You have the right to withdraw your consent to these Privacy and Security policies at any time via your customer area -> Personal Data -> Privacy and Security. In the event that you withdraw your consent to these points we will not be able to continue providing you with any type of service and you have the right to discontinue your service and/or proceed with your Right to be Forgotten.
By executing your Right to be Forgotten you understand and agree that:
⦿ your customer area and personal data will be deleted permanently
⦿ your hosting accounts and services will be canceled and terminated
⦿ all your files, databases, email accounts and any other data hosted on your hosting account will be permanently deleted
⦿ your invoices and billing data will no longer be accessible
⦿ your payment and credit card information will be permanently deleted
⦿ your support tickets and any information included in them will be permanently deleted
10. YOUR CHOICES
You may use some features of the Services without registering, thereby limiting the type of information we collect.
You can unsubscribe from receiving certain promotional emails from us. If you wish to do so, simply follow the instructions at the bottom of the email. Even if you unsubscribe, we may still contact you for informational, transactional, account-related or similar purposes.
Many browsers have the option to disable cookies, which may prevent your browser from accepting new cookies or allow selective use of cookies. Please note that if you choose not to accept cookies, some features and customization of our Services may no longer work for you. You will continue to receive advertising material, but it will not be tailored to your interests.
11. AGE RESTRICTIONS
Our Services may only be purchased by persons over the age of 13. Our Services are not directed to, intended for consumption by or designed to attract persons under the age of 13. OpenZone does not knowingly collect information from children under the age of 13, and children under the age of 13 are prohibited from using our Services. If OpenZone becomes aware that personal information has been collected from a child under the age of 13, OpenZone will use reasonable efforts to delete such information from its database. If you know or have reason to believe that a child under the age of 13 has provided us with personal information, please contact us.
12. CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and elsewhere we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make material changes to this Privacy Policy, we will notify you here, by email or by means of a notice on our Terms of Service page. We encourage you to periodically review this page for the latest information on our Privacy Policy practices.
13. INTERNATIONAL DATA TRANSFERS
OpenZone operates globally as a business. We may transfer personal information to countries other than the country in which the data was originally collected. These countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your personal information to other countries, we will protect that information as described in this Privacy Policy.
Contact us
If you need more information about this Privacy Policy, please email us at privacy@OpenZone.info.
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